At The Resilient Store, we strive for consistency with our mission to create more life on Earth at every stage of our operation, including delivery.
From choosing the items that will be made available on the platform, to the destination given for the profit generated by sales, we always keep a close eye on ensuring that everything aligns with what we believe is right.
We maintain this integrity of principles also in our delivery process , which seeks to minimize the carbon footprint and prioritize the mental health of those who work with us and those who are part of our network of suppliers and employees.
This is why your purchase cannot be delivered within 24 hours, or within minimum deadlines like those practiced in the market.
Our goal is to regenerate the Planet. We will only be able to do this by transforming the act of consumption into a positive and coherent action, for everyone.
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OWN PRODUCTION TIME:
Many products are handcrafted and require their own production time to be finalized before shipping . There are products that are made by sellers who live far from cities, so the dispatch of products has less regularity and less frequent days and times.
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CONSISTENT DELIVERY TIME:
Our delivery time is consistent with the possible shipping time for each seller, considering the continental extension of Brazil, the logistical complexity and the country's infrastructure.
What is delivery logistics?
Delivery logistics is the movement that takes place for the product to leave the seller's stock and reach the buyer.
Imagine this route in a giant country with all the landscapes of Brazil?
What are the three main steps in the logistics process for delivering products purchased online?
Order receiving and repair :
- After the customer makes the online purchase, the order is received and processed by the selling company or the marketplace, if applicable.
- In this step, items are removed from stock, packaged appropriately and labeled for shipping.
- Order preparation may also involve verifying the customer's address and selecting the appropriate carrier or delivery service.
Transport and Tracking :
- Once the order is ready to be shipped, it is forwarded to the carrier responsible for delivery.
- During transportation, the package is tracked to track its progress from the distribution center to its final destination.
- Depending on the delivery option chosen by the customer and the location, transport may involve different modalities, such as land, air or even sea transport in specific cases.
Delivery and After-sales :
- When the package arrives at its destination, it is delivered to the customer at the address specified during the checkout process.
- After delivery, it is essential to ensure customer satisfaction by offering support in case of issues such as a damaged package, incorrect delivery or delay.
- Additionally, the after-sales process may include requests for feedback on the purchasing experience and delivery service performance.
An example: STUDIO PEDRO LEAL
Demolition wood furniture, handcrafted with great care in a studio in Niterói, Rio de Janeiro.
