FAQ

Hello, we know that while exploring our digital marketplace, some questions may have arisen for you. Don't worry, we are here to help. We have created a list of Frequently Asked Questions (FAQ) to clarify the most common questions. If you don't find your answers here, we can help you through our customer service channel, via WhatsApp or email.

What is The Resilient Store?

The Resilient Store is a multi-seller online store that offers careful curation and has a clear purpose: to present coherent products, from ethical sellers, to conscious consumers, with the aim of keeping the Amazon alive.

How does The Resilient Store promote positive impact?

We sell an attentive curation of items that are true agents of positive impact on the planet. There are organic foods, natural cosmetics, crafts, sustainable fashion pieces (and much more) that create opportunities for artists, artisans, entrepreneurs, family businesses and small businesses committed to improving our society.

How do I become a seller at The Resilient Store?

If you produce or sell products aligned with our ethical and impact criteria, click on the LINK and fill out the registration form. You can also find this form in the footer of our website, under “How do I sell here?”.

How do I nominate a brand, artist or products to sell The Resilient Store?

We will be happy with your recommendation of ethical sellers to expand the offer of consistent products on our marketplace. You can click on the LINK and fill out the form with the information you have at hand. You can also find this form in the footer of our website, under “Refer ethical sellers!”.

What payment options are available?

We accept credit cards, which will be processed in a secure environment from the payment provider Stripe.

How do I track my order?

After placing an order, you will receive a confirmation email with tracking information, if available. This will allow you to track the status of your order.

My order is delayed. What should I do?

Please contact us with your order number so that we can update you on the status of your order and provide you with the necessary information. Our service channels are: via email atendimento@theresilientstore.com or via WhatsApp on 11 97752-7209.

What is the marketplace exchange policy?

You have a period of 30 (thirty) days to request an exchange of the item in case of defect or damage, or change of size or specifications of the product, when applicable. Our exchange policy is detailed in the footer of our website under “Exchanges and Returns”. There, you can find information about when these cases are applicable and what the step-by-step process is.

What is the marketplace's return and refund policy?

Respecting the Consumer Code and the right to regret the purchase, you have 7 (seven) days to request the return of the item and refund the purchase.

Our return and refund policy is detailed in the footer of our website under “Exchanges and Returns”. There, you can find information about when these cases are applicable and what the step-by-step process is.

How to cancel an order?

You may cancel an order within 7 (seven) days after receiving the product. Please contact us and we will respond to your request.

How can I contact The Resilient Store?

To contact us, send an email to contato@theresilientstore.com or via Whatsapp on 11 97752-7209, also located at the footer of the website. We are here to help with all your questions and concerns.

We believe that your choices as a consumer have the power to shape a regenerative future, and that is what we seek to facilitate. Thank you for choosing The Resilient Store as your coherent shopping platform.